---
title: "See member details in Shopify POS"
url: "https://zendra.com/docs/member-info-in-shopify-pos/"
description: "See a customer’s Zendra membership — status, plans, and key dates — right on the Shopify POS customer-details screen, so staff can recognize and serve members at the counter."
published: "2026-07-13T17:45:19+00:00"
modified: "2026-10-08T18:23:18+00:00"
---

Zendra adds a **Member Details** block to the customer-details screen in Shopify POS, so staff can see a shopper’s membership status right at the counter. When you look up a customer during an in-person sale, you can tell at a glance whether they’re an active member, which plans they hold, and when their access runs through — without leaving POS.

This is a staff-facing view inside Shopify POS. It requires a recent version of the Shopify POS app, and the staff member must be signed in to POS (not just pinned to the device).

## When you’d use this

- A customer asks at the register whether their membership is still active, or what it includes.
- Staff want to confirm a shopper qualifies for member pricing or perks before ringing up the sale.
- You run in-person events or a brick-and-mortar location alongside your online store and want membership context at the point of sale.

## How it works

Once you turn it on in your POS layout, the **Member Details** block appears on the **customer details** screen in Shopify POS. Look up or attach a customer to the cart, open their details, and the block shows their Zendra membership information.

For a customer with an active membership, the block shows:

- An **Active Member** badge (or **Inactive** if their access has lapsed).
- How long they’ve been a member — a **since** date based on their first membership activation.
- A **Memberships** list: each membership’s plan name, its current status (for example *active*, *trialing*, *paused*, *ending*, *cancelled*, or *expired*), and when access ends (an expiry date, or *never expires* for open-ended plans).

If the customer has no membership, the block reads **Not a member.**

The block is read-only — it shows membership context for staff and doesn’t change a membership. To grant, edit, or cancel a membership, use Zendra in the Shopify admin.

## Enabling it in POS

The Member Details block is part of Zendra’s POS UI extension, and you turn it on from your Shopify admin. To see it:

1. Update the **Shopify POS** app on your device to a recent version, and make sure your Zendra app is current.
2. In your Shopify admin, go to **Point of Sale » Settings » Customize** to open the POS layout editor, and open the **Apps** section from the icons at the top left. Under **Zendra**, select **Show member details about the customer** so it’s activated, then click **Save**.
3. Force-quit the Shopify POS app on each device and open it again so it loads the block.
4. **Sign in to Shopify POS** as a staff user. Member details are staff-only information, so a device that’s pinned but not signed in won’t load them.
5. Open the **customer details** screen for any customer (search for or attach a customer, then tap their name) to see the **Member Details** block.

## Common issues

- **The block says “Sign in to view membership details.”** The POS device is pinned but no staff member is signed in. Sign in to POS as a staff user and the membership details will load.
- **“Couldn’t load membership info.”** This is a temporary loading error — tap **Retry**. If it persists, confirm the device has a connection and that Zendra is installed and active on the store.
- **The Member Details block isn’t showing at all.** Activate **Show member details about the customer** in the POS layout editor ([Enabling it in POS](#enabling-it-in-pos)), then force-quit and reopen Shopify POS. Also make sure both the Shopify POS app and your Zendra app are up to date, and check that you’re on the customer-details screen for a specific customer.
- **A customer you expect to be a member shows “Not a member.”** Confirm the POS customer is matched to the right Shopify customer record, and that the customer actually has a membership in Zendra (an active or past one).

## Keep learning

- [Sell memberships in Shopify POS](https://zendra.com/docs/sell-memberships-in-shopify-pos/) — add a membership subscription to a cart item at the counter.
- [Managing members](https://zendra.com/docs/managing-members/) — view and update memberships from the Zendra admin.
- [The member portal](https://zendra.com/docs/the-member-portal/) — what members see and manage in their account.
- [Customer membership block](https://zendra.com/docs/managing-members/) — the same membership-at-a-glance view on the Shopify customer page in the admin.